[et_pb_section fb_built=”1″ admin_label=”Page Banner Section” _builder_version=”4.16″ custom_padding=”0px||0px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row module_class=”pg-pagebanner” _builder_version=”4.16″ width=”83%” custom_padding=”0px||||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/dwellstudent.co.uk\/wp-content\/uploads\/2021\/06\/dwell-UK_FAQ_Banner-image-min.jpg” alt=”FAQ Banner” title_text=”FAQ Banner” force_fullwidth=”on” src_last_edited=”off|desktop” admin_label=”Image Banner” _builder_version=”4.16″ width_tablet=”” width_phone=”” width_last_edited=”on|desktop” module_alignment=”center” min_height=”383px” min_height_tablet=”” min_height_phone=”197px” min_height_last_edited=”on|phone” height=”196px” max_height=”197px” filter_brightness=”136%” filter_contrast=”89%” global_colors_info=”{}” src__hover_enabled=”off|desktop”][\/et_pb_image][et_pb_text admin_label=”Image title” module_class=”pg-pagebanner-title” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Click on a topic below for easy access Section” _builder_version=”4.16″ background_image=”https:\/\/dwellstudent.co.uk\/wp-content\/uploads\/2021\/05\/banner-left-img.png” custom_padding=”50px||50px||false|false” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Click a topic below for easy access” module_class=”pg-section-tt” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Buttons” module_class=”faq-btn-wrapper” _builder_version=”4.16″ custom_margin=”||||false|false” custom_padding=”|0px||||” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_button button_text=”Booking A Room” admin_label=”Booking A Room button” module_id=”section-booking-a-room” module_class=”fag-btn-item” _builder_version=”4.16″ custom_padding=”|1px||||” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_text=”Before You Arrive” admin_label=”Before You Arrive button” module_id=”section-before-arrive” module_class=”fag-btn-item” _builder_version=”4.16″ custom_margin=”||||false|false” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_text=”Moving In” admin_label=”Moving In button” module_id=”section-checking-in” module_class=”fag-btn-item” _builder_version=”4.16″ custom_padding=”||||false|false” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_text=”Living at dwell” admin_label=”Living at dwell button” module_id=”section-living-at-dwell” module_class=”fag-btn-item” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_button][et_pb_button button_text=”Moving Out” admin_label=”Moving Out button” module_id=”section-moving-out” module_class=”fag-btn-item” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_button][et_pb_button button_text=”Summer Stays” admin_label=”Summer Stays button” module_id=”section-summer-stays” module_class=”fag-btn-item” _builder_version=”4.16″ global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Booking A Room Section” module_id=”booking-a-room” module_class=”fag-section-item active” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Booking A Room Title” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Booking A Room” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQs” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”How do I book a room?” admin_label=”How do I book a room?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n
Book a room with us in 3 simple steps,<\/p>\n
Take a peek at our properties before you book by completing our\u00a0enquiry form<\/a><\/strong><\/span>\u00a0<\/strong>or by giving our friendly Sales Team a call on +44(0)161 200 5560<\/a>.<\/p>\n But if you can\u2019t make it, don\u2019t worry – our website has pictures, 360 tours and details to help give you a better idea of what to expect!<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do we allocate rooms?” admin_label=”How do we allocate rooms? ” _builder_version=”4.16″ global_colors_info=”{}”]When you \u2018Submit\u2019 your application, our Sales Team will look through your application, check to find you the best room available and send you a \u2018Room Offer\u2019 email.<\/p>\n Please note that although we will always try to meet your preferences, we can\u2019t guarantee that we can meet them all.[\/et_pb_toggle][et_pb_toggle title=”Can I live with my friends or specify preferences for my flatmates? ” admin_label=”Can I live with my friends or specify preferences for my flatmates? Of course! Just state your friend\u2019s names on your application, with them doing the same too. You can also say if you have a preferred gender or year of study for your flatmates.<\/p>\n We\u2019ll try our best to meet your preferences but it\u2019s not always guaranteed and is subject to availability.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What payments do I need to make when applying? ” admin_label=”What payments do I need to make when applying? When applying to live with us, there are no fees to pay. This makes it easier for you to book your perfect dwell room!<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”When do I pay my tenancy deposit? ” admin_label=”When do I pay my tenancy deposit?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n Once you sign your AST (contract), you will be asked to pay a tenancy deposit which will be protected with My Deposits<\/a>.<\/p>\n The deposit amounts are as follows:<\/p>\n \u00a3200 for all sites, except for Castle Gate Haus where you are required to pay a \u00a3300 deposit, and for 121 Princess Street where the deposit is \u00a3500.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is my deposit protected? ” admin_label=”Is my tenancy deposit protected? ” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Once you have paid your tenancy deposit, we have 30 days to protect this under a Tenancy Deposit Scheme. The scheme dwell use is called My Deposits.<\/a><\/strong><\/span><\/p>\n You will receive an email from My Deposits on how to activate your account with them, ready to claim back the deposit at the end of your tenancy\u00a0 (you can only claim back the deposit as long as there’s no damage to your room\/flat and there’s no outstanding payments on your account).<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is a guarantor? Do I need one?” admin_label=”What is a guarantor? Do I need one?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n If you\u2019re paying ahead for the full year, you don\u2019t need a UK guarantor.<\/p>\n However, if you wish to pay your rent by instalments, you will need a UK-based guarantor who is aged 21 or over and in full-time employment. They\u2019ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.<\/p>\n Your guarantor must agree to pay the rent should you default on your payment. Providing a guarantor is common practice in the UK and provides us with the security and knowledge that the rent will be paid in full and on time.<\/p>\n If you cannot provide a qualified UK guarantor, you can contact Housing Hand to provide you with the Guarantor Service. Housing Hand specialises in dealing with International Students who cannot provide a Guarantor in the UK. To find out more, visit Housing Hand<\/a><\/strong><\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is the student population diverse? ” admin_label=”Is the student population diverse? ” _builder_version=”4.16″ global_colors_info=”{}”]Here at dwell, we embrace equality and diversity. We promote a culture of equality and fairness for all and ensure our employees are aware of the Equality and Diversity Policy, and their responsibilities under it towards our students and their visitors.<\/p>\n We want to make a home for our students that is free from discrimination, harassment, victimisation and bullying.[\/et_pb_toggle][et_pb_toggle title=”Can I live with you? Do you accept students in different years of study?” admin_label=”Can I live with you? Do you accept students in different years of study? To stay with us, you have to be a student aged 18 years or over by your contract start date, and be in full time study at a U.K university or college\u00a0 (full time is considered studying for at least 21 hours on your university\/college campus).<\/p>\n You can book with us whether you hold a conditional or unconditional offer.<\/p>\n However, please be aware of our cancellation policy prior to booking should your place at university not be confirmed.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I view the accommodation before applying?” admin_label=”Can I view the accommodation before applying?” _builder_version=”4.16″ global_colors_info=”{}”]Of course! In fact we encourage you to come and have a look around. We may not be able to show you your exact room, but you can see the show flats we have available at each site. All you need to do is call the Sales Team on 0161 200 5560 or use our online viewing form here.<\/p>\n We also have lots of pictures and even 360 degree photos of different rooms on our website as we understand our students are from all around the world and it\u2019s not always easy to visit the site![\/et_pb_toggle][et_pb_toggle title=”Can you tell me what\u2019s in the contract I would be signing? ” admin_label=”Can you tell me what\u2019s in the contract I would be signing? ” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n When accepting a room with dwell, you will need to sign an AST (Assured Shorthold Tenancy). If you would prefer to see a sample contract before applying, this isn\u2019t a problem. Please read a sample contract here \u2013 dwell AST<\/a><\/strong><\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is the ‘How to rent’ guide? ” admin_label=”What is the ‘How to rent’ guide? ” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n For renting in England, the government shares a ‘How to rent’ guide so that every tenant knows their rights and responsibilities. Whilst the contract you would sign with us is a separate document to the guide, it is good to be familiar with the guide so please ensure you have read it before you sign a contract with us.\u00a0 \u00a0How to rent guide<\/a><\/strong><\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What are the schedule of charges mentioned in the contract? ” admin_label=”What are the schedule of charges mentioned in the contract? ” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n You can view our schedule of charges here<\/span><\/strong><\/a><\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Before you Arrive Section” module_id=”before-arrive” module_class=”fag-section-item” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Before you Arrive Title” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Before You Arrive” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQs” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”What is included in my rent? ” admin_label=”What is included in my rent?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n All-inclusive utility bills, Wi-Fi and contents insurance are all included in your rent!<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How and when do I pay my rent?” admin_label=”How and when do I pay my rent?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n We offer two rent method options:<\/p>\n Option 1<\/strong> \u2013 Full Payment; Pay in full by the 1st of July.<\/p>\n Option 2<\/strong> \u2013 Pay in 3 different Instalments; September, January, and April \u2013 you can view the exact payment dates in your contract (this may be the best payment option for those looking to pay your rent using your student loan). Please note that to apply to pay by instalments, you must provide a UK-based guarantor who is aged 21 or over and in full-time employment. They\u2019ll also need to annually earn at least 3 times your total rent amount, or be a homeowner.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How can I find out who I\u2019m living with? ” admin_label=”How can I find out who I\u2019m living with? ” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n Curious about who your flat mates will be? We unfortunately can\u2019t give out names but you can find out who is living at your site on our Facebook Find A Flat Mate Groups, click below for more details.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I change my contract once I\u2019ve signed it? ” admin_label=”Can I change my contract once I\u2019ve signed it? ” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n If you want to change things like your room type, room number, contract length or anything else, just get in touch with us on 0161 200 5560<\/span><\/a> or email us<\/span><\/a>.<\/p>\n We can then let you know if your request is possible, and if so, what the next steps would be and if any charge or change would occur.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I bring my pet? ” admin_label=”Can I bring my pet? ” _builder_version=”4.16″ global_colors_info=”{}”]You\u2019ll unfortunately have to leave your beloved animals at home \u2013 we have a no pet policy across all of our sites.[\/et_pb_toggle][et_pb_toggle title=”Do You Provide Bedding?” admin_label=”Do I Need To Bring Bedding With Me?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n You can order through our partner Uni Kit Out who provide amazing starter kits from bedroom packs to kitchen essentials. They\u2019ve got you covered if you need to kit your flat out!! What\u2019s even better, is that if you have booked to live with dwell Student Living, you get an amazing 10% discount on Uni Kit Out\u2019s kitchen packs. All you need to do is add the discount code DWELL10 when checking out on their Uni Kit Out website<\/a>.<\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Moving In Section” module_id=”checking-in” module_class=”fag-section-item” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Moving In Title” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Checking In” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQs” _builder_version=”4.16″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”When can I move in?” admin_label=”When can I move in?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n You can move into your room from the date your contract starts, only if you have paid your correct rent amount and provided all documents. If you\u2019re unsure of when your contract starts, your contract can be viewed in your portal account\u2019s \u2018Messages\u2019 section. If you wish to move in early please contact us<\/a><\/strong><\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What do I need to bring with me? ” admin_label=”What do I need to bring with me? ” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We already provide some of the essentials but to see what things to bring with you, check out our accommodation checklist here<\/span><\/a>.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I store luggage at my site?” admin_label=”Can I store luggage at my site?” _builder_version=”4.16″ global_colors_info=”{}”]Due to us getting your room ready for when you arrive, we will not be able to store any luggage at any of our dwell sites. You will be able to move your belongings into your room once you have collected your keys.[\/et_pb_toggle][et_pb_toggle title=”Are there any documents I need to bring with me?” admin_label=”Are there any documents I need to bring with me?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n You need to have provided all documents to support your room booking before you can check in. If you are unsure if you have already done this, or need to speak to someone about it, please call the team on 0161 200 5560<\/a><\/strong><\/span> or email us<\/a><\/span><\/strong>.<\/p>\n Other than that, you will need to bring a form of photo ID with you so you can collect your keys \u2013 we just need to know we\u2019re handing them out to the correct person!<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What if I\u2019m arriving out of office hours?” admin_label=”What if I\u2019m arriving out of office hours?” _builder_version=”4.16″ global_colors_info=”{}”]If you think that you\u2019ll be arriving out of office hours, you will need to speak to your site team \u2013 their contact details will be listed in the arrival pack you\u2019ll be informed about via email nearer the start of your tenancy. Each site has different out of office services so you will need to speak to your site directly about it.[\/et_pb_toggle][et_pb_toggle title=”Where do I get my keys from? ” admin_label=”Where do I get my keys from? ” _builder_version=”4.16″ global_colors_info=”{}”]You will collect your keys from your site\u2019s reception, unless otherwise stated by your site or Sales team.[\/et_pb_toggle][et_pb_toggle title=”Can I park my car when unloading my things?” admin_label=”Can I park my car when unloading my things?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We do have car parks at most of our sites but to find out if your site does include one, please contact the office on 0161 200 5560<\/a><\/strong><\/span>.<\/p>\n On contract start dates, parking your car is free \u2013 parking at any other time will incur a charge. Please contact your site team for full costs and details.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I get from the airport to your site? ” admin_label=”How do I get from the airport to your site? ” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Make sure you book airport transfers in advance. If you prefer to take the train, look out for the stations that are closest to you:<\/p>\n MSV<\/strong>: The nearest train station is Oxford Road, a 5-minute walk from us.<\/p>\n MSV South\/ The Grafton<\/strong>: The nearest train station is Oxford Road and then hop on a bus just outside the Palace Theatre. Look out for bus routes 41, 42, 43, 142, 143, or 157. After 10 minutes, get off at Whitworth Park and take a short 2-minute walk to our halls.<\/p>\n Cathedral Campus<\/strong>: The closest train station is Liverpool Lime Street. From there, we\u2019re a 5-minute taxi ride away.<\/p>\n Castle Gate<\/strong>: Nottingham train station is just a 10 minute walk away.<\/p>\n Garth Heads<\/strong>: Your nearest station is Manors which is a 2 minute walk to the site<\/p>\n Hotwells House<\/strong>: The nearest train station is Bristol Temple Meads, you can get a taxi from outside which will take 10 minutes<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What can I expect when checking in?” admin_label=”What can I expect when checking in?” _builder_version=”4.16″ global_colors_info=”{}”]It will be busy, so please be patient with us. We\u2019ll try to keep the queues short as we check everyone in. To keep you going, there will be light refreshments in all site receptions.<\/p>\n For a quicker check-in, let us know when you are coming, so we can gauge the number of students as well the times of arrival, to ensure our sites are staffed correctly.<\/p>\n Top Tip: make sure you don\u2019t unload your car until you have your keys. Or you could be waiting with all your belongings in the queue.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Living at dwell Section” module_id=”living-at-dwell” module_class=”fag-section-item” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Living at dwell Title” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Living at dwell” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQs” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”How do I stay connected with others? ” admin_label=”How do I stay connected with others? ” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n A great way of staying connected is staying social! We have different social media accounts which helps to keep you up to date with what\u2019s happening at your site. These include Facebook,<\/a>Tik Tok<\/a> and Instagram<\/a><\/p>\n <\/p>\n \u00a0<\/span><\/strong><\/p>\n \u00a0<\/strong><\/p>\n<\/li>\n<\/ul>\n [\/et_pb_toggle][et_pb_toggle title=”Will there be any events happening at my site?” admin_label=”Will there be any events happening at my site?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n We\u2019d love all of our residents to get to know one another and make lifelong friends! As a way to help this, we have a Student Engagement team who are always trying to find the next best thing to make your stay more enjoyable \u2013 this includes holding fun and exciting events throughout the year!<\/p>\n Please keep an eye out on our social media accounts and around your site for details.<\/p>\n If you have any event suggestions, the Residential Life team would love to hear them. You can reach them at: wecreate@dwellstudent.co.uk<\/a><\/span><\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”If I have any queries about my stay, who can I speak to? ” admin_label=”If I have any queries about my stay, who can I speak to? ” _builder_version=”4.16″ global_colors_info=”{}”]Our friendly Accommodation Teams are always there should you need someone to talk to. You can either pop down to the office or speak to them, or they\u2019re only a phone call away \u2013 just use these details [\/et_pb_toggle][et_pb_toggle title=”Can I have guests staying over?” admin_label=”Can I have guests staying over?” _builder_version=”4.16″ global_colors_info=”{}”]Of course! You can have any one guest staying overnight for 2 nights in any 7 day period \u2013 they must be signed in and out at your reception.[\/et_pb_toggle][et_pb_toggle title=”Is there any security on site?” admin_label=”Is there any security on site? Your safety is our priority so all of our properties are equipped with security cameras.<\/p>\n Our Manchester Student Village site<\/strong> has 24\/7 security, whilst MSV South<\/strong> and The Grafton<\/strong> have mobile patrols to ensure you\u2019re safe at all times. You can also contact the Manchester security team out of office hours on 0161 200 5540<\/span><\/a>.<\/p>\n If you\u2019re a resident at our Weston Court<\/strong> sites and need to speak to someone out of office hours, you just need to call the normal office number, 0161 441 0635<\/a><\/span>. Our out-of-hours team will be able to help you with any queries.<\/p>\n Our Cathedral Cathedral<\/strong> site has a 24-hour security presence, which is provided by the Cathedral\u2019s security team. You can contact them on 0151 702 7260<\/a><\/span>.<\/p>\n Garth Heads<\/strong> and Hotwells House<\/strong> have mobile security patrols to cover our sites when the office is closed.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do I need to pay for contents Insurance?” admin_label=”Do I need to pay for contents Insurance?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We are partnered with Cover 4 Students and we have arranged contents insurance for all our students staying with us in our residence at no extra cost to you.<\/p>\n Check here<\/a><\/span> for what’s included. Want to upgrade the protection? View details here<\/a>!<\/span><\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Is there Wi-Fi at my site?” admin_label=”Is there Wi-Fi at my site?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n Of course! The Wi-Fi is included in your rent. Your internet connection is provided by Glide. Need some more information about this service, click me<\/a><\/strong><\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do I need to purchase a TV license?” admin_label=”Do I need to purchase a TV license?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n If you\u2019re watching or recording programmes on TV or any device, you must have a TV license. It is against the law to not have one \u2013 if you caught without a license, you could be charged up to \u00a31000.<\/p>\n For everyone else, you will still need to purchase a TV license.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Where can I park my car? Is there bike storage? ” admin_label=”Where can I park my car? Is there bike storage? ” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We do have car parking and bike storage at most of our sites, please call us on 0161 200 5560 <\/a><\/strong><\/span> to check if your site provides these facilities. Please note that you will need to pay to use a car park space \u2013 please contact your site team for full prices and details.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What if I want to move rooms?” admin_label=”What if I want to move rooms?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We take great pride in ensuring we allocate students into the best possible room for them!\u00a0<\/p>\n However, on occasion, some students may ask for a room move for a variety of reasons.<\/p>\n If you move into your room and then you wish to move to a different room, we would first suggest that you speak to your accommodation team to see if there’s anything they could do to help in the first instance.<\/p>\n Alternatively, to request a room move, you would need to complete the request online via your dwell portal account<\/a><\/span>. If a room move was possible, you may be charged a \u00a350 admin fee.<\/p>\n A room move is not always possible as it depends on the availability\/suitability of rooms at the time of your request. Once you submit your request, your accommodation team would get in touch with you to let you know if a move is possible or not, and if it was, they’d also let you know if\/when the \u00a350 admin fee is due.<\/p>\n <\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I receive parcels and post at my site? ” admin_label=”How do I receive parcels and post at my site? ” _builder_version=”4.16″ global_colors_info=”{}”]We\u2019ll sign for your parcels at your site\u2019s office during working hours, but your letters will be delivered to your flat\/house door by Royal Mail. To check out your site\u2019s working hours, please contact them directly.<\/p>\n We can only sign for parcels on your behalf if the parcel has your name and your flat\/room number on it. Therefore when ordering items online, please make sure you provide the shipper with your full name and room number. Parcels without full details will not be signed for.<\/p>\n After we sign for your parcel, you\u2019ll receive an email notification from us \u2013 please bring along your photo ID when collecting parcels at the reception.[\/et_pb_toggle][et_pb_toggle title=”Where can I do my laundry? ” admin_label=”Where can I do my laundry? ” _builder_version=”4.16″ global_colors_info=”{}”]We have laundry facilities at most of our sites, but please contact your site directly for more information. Where we do provide laundry onsite, we work with our laundry partner Circuit to ensure that our rates are competitive.[\/et_pb_toggle][et_pb_toggle title=”Communal Cleaning in my flat” admin_label=”Communal Cleaning in my flat” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n The communal areas of your flats are your responsibility. All landlord areas will be cleaned by us on a daily basis.<\/p>\n If you are lucky enough to live with us at Garth Heads, Newcastle you will get your communal flat areas cleaned for you every two weeks at no extra cost.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Will I have to pay for the damages?” admin_label=”Will I have to pay for the damages?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy).<\/p>\n We don\u2019t charge for \u201cfair wear and tear\u201d of our properties or fixtures. However, if something gets damaged through abuse or misuse, we\u2019ll repair or replace the item and will charge for doing so.<\/p>\n The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest\u2019s behaviour will be charged to the respective tenant. If there\u2019s a charge that applies to the shared area within a flat and we\u2019re unable to establish the responsibility, the charge will be shared between all of the flat\u2019s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.<\/p>\n For further details please see our list of all our schedule of charges<\/a><\/strong><\/span>.<\/p>\n This list is not exhaustive, and we reserve the right to charge for items not mention.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Electrical Equipment?” admin_label=”Electrical Equipment?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n When using electrical equipment on your site please follow some simple rules<\/p>\n It is your responsibility to ensure that the electrical items brought on to the site are safe and free from defects. Do not use any appliances that are broken, have frayed or exposed cables, are showing signs of overheating or dangerous or loose connections.<\/p>\n On inspection, if our team finds any appliance that would be deemed unsafe, this appliance will be removed.<\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Moving Out Section” module_id=”moving-out” module_class=”fag-section-item” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Moving Out Title” _builder_version=”4.16″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Moving Out” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQs” _builder_version=”4.16″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”I want to leave before my contract ends. What shall I do?” admin_label=”I want to leave before my contract ends. What shall I do?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n If you\u2019re looking to move out before your contract ends, please read through our cancellation policy<\/span><\/a>. It will outline what you need to do next.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I stay at my site until my contract end date?” admin_label=”Can I stay at my site until my contract end date? ” _builder_version=”4.16″ global_colors_info=”{}”]Yes, of course you can! All students are allowed to stay with us until the last day of their contracts. On the last day, rooms must be vacated, and keys handed to reception by 10am. All residents will have their room\/flat inspected within 7 days of their contract end date.[\/et_pb_toggle][et_pb_toggle title=”Can I store my belongings in my room over summer? ” admin_label=”Can I store my belongings in my room over summer? ” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n If you have a summer booking with us and we have received your payment and signed contract, then you can keep your items in your room throughout the summer.<\/p>\n We don\u2019t allow students to leave items in their rooms over the summer if they have not confirmed a summer stay with us.<\/p>\n Any items left in a room after a contract end date will be removed and stored for 7 days. After which, all items will be removed and given to charity or disposed of.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do I get my deposit back?” admin_label=”Do I get my deposit back?” _builder_version=”4.16″ global_colors_info=”{}”]For those sites where a deposit payment has been made, all deposits will be returned as long as the room is left in the same condition from check-in. <\/p>\n All deposits should be returned within 10 days of the contract ending. Any deposit disputes should be sent in writing to the site manager.[\/et_pb_toggle][et_pb_toggle title=”Do I have to pay for the damages?” admin_label=”Do I have to pay for the damages?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n We want to make your stay with us as enjoyable as possible. Our on-site maintenance team will attend to your requests (See our repairs and maintenance policy).<\/p>\n We don\u2019t charge for \u201cfair wear and tear\u201d of our properties or fixtures. However, if something gets damaged through abuse or misuse, we\u2019ll repair or replace the item and will charge for doing so.<\/p>\n The behaviour of guests is the responsibility of the tenant who has welcomed them into the property. Any charges that result from a guest\u2019s behaviour will be charged to the respective tenant. If there\u2019s a charge that applies to the shared area within a flat and we\u2019re unable to establish the responsibility, the charge will be shared between all of the flat\u2019s tenants. All charges will be applied to your account and payment will be due within 30 days of this date.<\/p>\n For further details please see our list of all our schedule of charges.<\/a><\/strong><\/span>.<\/p>\n This list is not exhaustive, and we reserve the right to charge for items not mention.<\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Summer Stays Section” module_id=”summer-stays” module_class=”fag-section-item” _builder_version=”4.16″ collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Summer Stays Title” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Summer Stays” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”FAQs” _builder_version=”4.16″ collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_toggle title=”Where Can I Book?” admin_label=”Where Can I Book?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n Summer stays are available in Liverpool and Manchester, with short term academic year stays available in Newcastle, with a large variety of rooms on offer. We welcome all bookings from large groups to single stays!<\/p>\n dwell summers sell out fast so we recommend you book your stay early to avoid missing out on our amazing prices.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What Summer Stay Can I Book?” admin_label=”What Summer Stay Can I Book?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n If you’re wanting to stay with us over the summer, then check out our dedicated summer page so that you can see the most up to date information:<\/span><\/p>\n Summer stay details<\/a><\/span><\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How Do I Book? ” admin_label=”How Do I Book? ” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n It couldn\u2019t be easier to book a summer stay with dwell, we like to keep things simple!<\/p>\n If you are a current resident or have a booking for September 23, all you need to do is log back in to your dwell portal and make a new booking for summer.<\/p>\n If you are new to dwell, you will need to register with us (takes 2 minutes) and then make your booking.<\/p>\n We don\u2019t charge any applications fees for our summer stays to make things that bit easier.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Extensions & Early Arrivals?” admin_label=”Extensions & Early Arrivals?” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n If you are a current resident or new arrival for September and you need to add on some extra nights to your dwell booking, that\u2019s no problem we are more than happy to help.<\/p>\n Need an extension?<\/span> No problem, you can extend your stay with us up to 2 weeks after your contract ends (for most sites) if you are on a 44-week contract with us. All you need to do is fill in our extension form telling us the date you need your room till.<\/p>\n All completed forms must be emailed to your site teams who will confirm with 2 working days if we can accept the extension request. We try our best to allocate all extension requests however at times this may not be possible. \u2013 Extension Form<\/a><\/span><\/strong><\/p>\n
\n” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
\n” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
\n” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\nBefore you Arrive<\/h2>\n
\n
Checking In<\/h2>\n
Living at dwell<\/h2>\n
\n
We also have dedicated Facebook groups set up for each individual site so that you can get to know one another before you move in. See below for your site’s group:<\/ul>\n<\/li>\n<\/ul>\n
\n
\n
\n” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n\n
\n
Moving Out<\/h2>\n
Summer Stays<\/h2>\n