{"id":3802,"date":"2022-03-03T15:48:35","date_gmt":"2022-03-03T15:48:35","guid":{"rendered":"https:\/\/dwelluk2.gskhosting.com\/?page_id=3802"},"modified":"2022-09-09T09:18:34","modified_gmt":"2022-09-09T09:18:34","slug":"complaints-policy","status":"publish","type":"page","link":"https:\/\/dwellstudent.co.uk\/complaints-policy\/","title":{"rendered":"Complaints Policy"},"content":{"rendered":"

[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Section 2 (Header & Description)” _builder_version=”4.0.11″ custom_padding=”50px||0px||false|false” custom_padding_tablet=”30px||0px||false|false” custom_padding_phone=”0px||0px||false|false” collapsed=”off”][et_pb_row admin_label=”Row” _builder_version=”4.0.11″ custom_padding=”||15px||false|false” collapsed=”off”][et_pb_column type=”4_4″ _builder_version=”4.0.11″][et_pb_text admin_label=”Header: Complaints Policy” _builder_version=”4.0.11″ hover_enabled=”0″]<\/p>\n

Complaints Policy<\/strong><\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”We Listen- Feedback And Complaints” _builder_version=”4.0.11″ custom_padding=”0px||||false|false” collapsed=”off”][et_pb_row admin_label=”We Listen- Feedback And Complaints” _builder_version=”4.0.11″][et_pb_column type=”4_4″ _builder_version=”4.0.11″][et_pb_toggle title=”We Listen – Feedback And Complaints” admin_label=”We Listen- Feedback And Complaints” _builder_version=”4.0.11″]<\/p>\n

We provide a home for students all over the UK and we love hearing from you during your stay with us. Your feedback is important to us as it helps us know what we\u2019re doing well and what we can improve for the future to make your experience with dwell student living an even better one! There are lots of ways to give feedback including stopping by the office to talk to your site team who are always willing to help.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What if things go wrong?” admin_label=”What if things go wrong?” _builder_version=”4.0.11″]<\/p>\n

We will always aim to give our tenants the best student experience whilst they stay with us, but we understand things can sometimes go a bit wrong. We will always listen to any complaint you have and respond following the procedure listed in our We Listen Guide.\u00a0<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”ANUK National Code of Standards” admin_label=”ANUK National Code of Standards” _builder_version=”4.0.11″]<\/p>\n

Every one of our properties is signed up to the National Code of Standards for Larger Developments. We are committed to raising the standard, service and quality of student housing.<\/p>\n

[\/et_pb_toggle][et_pb_image src=”https:\/\/dwellstudent.co.uk\/wp-content\/uploads\/2022\/09\/We-Listen-scaled-1.jpeg” alt=”We Listen” _builder_version=”4.0.11″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.0.11″][et_pb_row _builder_version=”4.0.11″][et_pb_column type=”4_4″ _builder_version=”4.0.11″][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Complaints Policy We provide a home for students all over the UK and we love hearing from you during your stay with us. Your feedback is important to us as it helps us know what we\u2019re doing well and what we can improve for the future to make your experience with dwell student living an […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-3802","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nComplaints Policy | dwell Student Living UK<\/title>\n<meta name=\"description\" content=\"We Listen - Feedback And Complaints. We provide a home for students all over the UK and we love hearing from you during your stay with us.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dwellstudent.co.uk\/complaints-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Policy\" \/>\n<meta property=\"og:description\" content=\"We Listen - Feedback And Complaints. We provide a home for students all over the UK and we love hearing from you during your stay with us.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dwellstudent.co.uk\/complaints-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"dwell Student Living UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/dwellStudent\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-09T09:18:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@dwellstudent\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dwellstudent.co.uk\/complaints-policy\/\",\"url\":\"https:\/\/dwellstudent.co.uk\/complaints-policy\/\",\"name\":\"Complaints Policy | dwell Student Living UK\",\"isPartOf\":{\"@id\":\"https:\/\/dwellstudent.co.uk\/#website\"},\"datePublished\":\"2022-03-03T15:48:35+00:00\",\"dateModified\":\"2022-09-09T09:18:34+00:00\",\"description\":\"We Listen - Feedback And Complaints. We provide a home for students all over the UK and we love hearing from you during your stay with us.\",\"breadcrumb\":{\"@id\":\"https:\/\/dwellstudent.co.uk\/complaints-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dwellstudent.co.uk\/complaints-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/dwellstudent.co.uk\/complaints-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/dwellstudent.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Complaints Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dwellstudent.co.uk\/#website\",\"url\":\"https:\/\/dwellstudent.co.uk\/\",\"name\":\"dwell Student Living UK\",\"description\":\"Dwell Student Living: Premier student accommodations across the UK. Secure, modern, and centrally-located residences for the ultimate student living experience.\",\"publisher\":{\"@id\":\"https:\/\/dwellstudent.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/dwellstudent.co.uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/dwellstudent.co.uk\/#organization\",\"name\":\"dwell Student Living UK\",\"url\":\"https:\/\/dwellstudent.co.uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/dwellstudent.co.uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/dwellstudent.co.uk\/wp-content\/uploads\/2021\/05\/dwell-logo.png\",\"contentUrl\":\"https:\/\/dwellstudent.co.uk\/wp-content\/uploads\/2021\/05\/dwell-logo.png\",\"width\":153,\"height\":106,\"caption\":\"dwell Student Living UK\"},\"image\":{\"@id\":\"https:\/\/dwellstudent.co.uk\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/dwellStudent\",\"https:\/\/x.com\/dwellstudent\",\"https:\/\/www.instagram.com\/dwellstudentliving\/\",\"https:\/\/www.youtube.com\/channel\/UCaGEhVWN-e4HcN3HRj_VxhA\",\"https:\/\/www.tiktok.com\/@dwellstudentliving\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Complaints Policy | dwell Student Living UK","description":"We Listen - Feedback And Complaints. We provide a home for students all over the UK and we love hearing from you during your stay with us.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/dwellstudent.co.uk\/complaints-policy\/","og_locale":"en_US","og_type":"article","og_title":"Complaints Policy","og_description":"We Listen - Feedback And Complaints. We provide a home for students all over the UK and we love hearing from you during your stay with us.","og_url":"https:\/\/dwellstudent.co.uk\/complaints-policy\/","og_site_name":"dwell Student Living UK","article_publisher":"https:\/\/www.facebook.com\/dwellStudent","article_modified_time":"2022-09-09T09:18:34+00:00","twitter_card":"summary_large_image","twitter_site":"@dwellstudent","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/dwellstudent.co.uk\/complaints-policy\/","url":"https:\/\/dwellstudent.co.uk\/complaints-policy\/","name":"Complaints Policy | dwell Student Living UK","isPartOf":{"@id":"https:\/\/dwellstudent.co.uk\/#website"},"datePublished":"2022-03-03T15:48:35+00:00","dateModified":"2022-09-09T09:18:34+00:00","description":"We Listen - Feedback And Complaints. We provide a home for students all over the UK and we love hearing from you during your stay with us.","breadcrumb":{"@id":"https:\/\/dwellstudent.co.uk\/complaints-policy\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/dwellstudent.co.uk\/complaints-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/dwellstudent.co.uk\/complaints-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/dwellstudent.co.uk\/"},{"@type":"ListItem","position":2,"name":"Complaints Policy"}]},{"@type":"WebSite","@id":"https:\/\/dwellstudent.co.uk\/#website","url":"https:\/\/dwellstudent.co.uk\/","name":"dwell Student Living UK","description":"Dwell Student Living: Premier student accommodations across the UK. Secure, modern, and centrally-located residences for the ultimate student living experience.","publisher":{"@id":"https:\/\/dwellstudent.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dwellstudent.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/dwellstudent.co.uk\/#organization","name":"dwell Student Living UK","url":"https:\/\/dwellstudent.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/dwellstudent.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/dwellstudent.co.uk\/wp-content\/uploads\/2021\/05\/dwell-logo.png","contentUrl":"https:\/\/dwellstudent.co.uk\/wp-content\/uploads\/2021\/05\/dwell-logo.png","width":153,"height":106,"caption":"dwell Student Living UK"},"image":{"@id":"https:\/\/dwellstudent.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/dwellStudent","https:\/\/x.com\/dwellstudent","https:\/\/www.instagram.com\/dwellstudentliving\/","https:\/\/www.youtube.com\/channel\/UCaGEhVWN-e4HcN3HRj_VxhA","https:\/\/www.tiktok.com\/@dwellstudentliving"]}]}},"_links":{"self":[{"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/pages\/3802","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/comments?post=3802"}],"version-history":[{"count":11,"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/pages\/3802\/revisions"}],"predecessor-version":[{"id":7422,"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/pages\/3802\/revisions\/7422"}],"wp:attachment":[{"href":"https:\/\/dwellstudent.co.uk\/wp-json\/wp\/v2\/media?parent=3802"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}