Repairs & Maintenance Policy<\/strong><\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Repairs & Maintenance” _builder_version=”4.0.11″ custom_padding=”0px||||false|false” collapsed=”off”][et_pb_row admin_label=”Repairs & Maintenance” _builder_version=”4.0.11″][et_pb_column type=”4_4″ _builder_version=”4.0.11″][et_pb_toggle title=”What is this policy?” admin_label=”What is this policy?” _builder_version=”4.0.11″]<\/p>\n
This is a commitment that we\u2019ll always do our best to ensure that your stay with us is safe and comfortable. When things break down, need replacing, or even servicing, we\u2019ll attend to it as quickly as possible. Each of our properties has on-site maintenance support to help us achieve that.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”How do I inform you if something breaks down?” admin_label=”How do I inform you if something breaks down?” _builder_version=”4.0.11″]<\/p>\n
You can report it via your online student portal.
\nThe portal keeps a log of your report, and updates you on the status of the repair. If that is not convenient, let a member of our team know.[\/et_pb_toggle][et_pb_toggle title=”How long will it take?” admin_label=”How long will it take?” _builder_version=”4.0.11″]<\/p>\n
We adhere to the published guidelines by ANUK, but will always try to exceed the service levels defined below:
\nPriority One \u201cEmergency Repairs\u201d are attended within a maximum of 24 hours of a report. These would be any repairs required to avoid a danger to health, a risk to the safety of residents or serious damage to buildings or resident\u2019s belongings, such as:
\nBreaches of security to external doors or windows
\nUnsafe electrical fittings or gas leak
\nHeating and\/or loss of hot water
\nPlumbing leaks
\nFaulty kitchen appliances, such as a broken oven
\nA fault with the fire system, faulty detector or fire panel
\nPriority Two \u201cUrgent Repairs\u201d are attended within five working days of a report. These would be any repairs which materially affect the comfort or convenience of the residents such as:
\nBlocked drains, sinks or toilet
\nMinor electrical fault, such as a light out in a hallway
\nFaulty extractor fan
\nDripping\/leaking taps or shower units
\nShower base re-seal
\nPriority Three \u201cNon-urgent Repairs\u201d are attended within 28 days of a report. These would be any repairs not falling within the above categories, such as:
\nReplacement chair or mattress
\nMinor plumbing repairs
\nFaulty TV aerial
\nRepairs to kitchen fittings
\nTiling repairs
\nKitchen worktop repair\n<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”Who do I call in an emergency?” admin_label=”Who do I call in an emergency?” _builder_version=”4.0.11″]<\/p>\n
Emergencies can happen any time of the day. If you need help, contact the following for your site:
\nManchester Student Village: Any day\/time \u2013 0161 200 5540 to put you through to the 24 hour security team.
\nThe Grafton: Any day\/time \u2013 0161 200 5540 which connects you to MSV.
\nMSV South: Weekdays and overnight \u2013 0161 224 0000 which connects you to MSVS. Weekend daytime \u2013 0161 200 5540 which connects you to MSV.
\nWestern Court: Any day\/time \u2013 0161 441 0635
\nCathedral Campus: Weekdays \u2013 0151 709 9666 Overnight and weekends 0151 702 7260 which connects you to the Cathedral Lodge.
\nHotwells House: All day\/time \u2013 0117 435 0201
\nGarth Heads: All day\/time \u2013 0191 737 1109<\/p>\n
[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"
Repairs & Maintenance Policy This is a commitment that we\u2019ll always do our best to ensure that your stay with us is safe and comfortable. When things break down, need replacing, or even servicing, we\u2019ll attend to it as quickly as possible. Each of our properties has on-site maintenance support to help us achieve that.You […]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"class_list":["post-3810","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\n
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