[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Section 2 (Header & Description)” _builder_version=”4.16″ custom_padding=”50px||0px||false|false” custom_padding_tablet=”30px||0px||false|false” custom_padding_phone=”0px||0px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Row” _builder_version=”4.16″ custom_padding=”||15px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Header: Cancellation Policy” _builder_version=”4.16″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”25\/26 Bookings Section” _builder_version=”4.16″ custom_padding=”0px||||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”25\/26 Bookings” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text admin_label=”Header: 2025\/26 Bookings” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][et_pb_toggle title=”What if I sign\/signed my contract on or before the 31st July 2025?” admin_label=”What if I sign\/signed my contract on or before the 31st July 2025?
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Up to and including the 31st July 2025, you can sign your contract but then request to cancel within 3 days of signing your contract. This is known as your 3 day cooling-off period (as once you sign the contract and surpass this 3 day period, you\u2019re tied into the contract).<\/p>\n
To inform us that you wish to cancel, you must\u00a0submit a Cancellation Request<\/strong> on your online dwell portal account<\/a><\/strong><\/span> under the “Your Requests<\/strong>” tab within your 3 day cooling-off period. The Sales Team would then check your online portal request was made within your 3 day cooling-off period, and if you are, they\u2019d let you know the next steps.<\/p>\n If however you signed your contract on or before 31st July 2025, but you request to cancel outside of your 3 day cooling-off period, then you will be tied into the contract until a suitable replacement tenant is found and the replacement subsection of clause 9 of your contract is met. The replacement would pay the room type price displayed on our website at the time of their application being submitted\u00a0 –\u00a0 not the price on your contract.\u00a0 You would however still need to inform us that you wish to cancel, so please submit a Cancellation Request<\/strong> on your online dwell portal account<\/a><\/strong><\/span> under the “Your Requests<\/strong>” tab. The Sales Team would then let you know the next steps.<\/p>\n If your tenancy has started and you have occupied the Room, you will be charged \u00a350.00 to cover our costs of preparing the Room for the replacement Tenant.<\/p>\n Examples:<\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What if I sign\/signed my contract on or after 1st August 2025?” admin_label=”What if I sign\/signed my contract on or after 1st August 2025?” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n If you sign your contract on or after 1st August 2025, you will be immediately tied into the contract as we do not offer a cooling off period on or after this date. You will be unable to cancel your booking unless a suitable replacement student is found and the replacement subsection of clause 9 in your contract is met. The replacement would pay the room type price displayed on our website at the time of their application being submitted\u00a0 –\u00a0 not the price on your contract.<\/p>\n You would however still need to inform us that you wish to cancel, so you’d need to submit a Cancellation Request<\/strong> on your online dwell portal account<\/a><\/strong> under the “Your Requests<\/strong>” tab.\u00a0 The Sales Team would then review your cancellation request and get back to you with the next steps. Just to confirm, you would need to find a suitable replacement for your room as per clause 9 of your contract.<\/p>\n If your tenancy has started and you have occupied the Room, you will be charged \u00a350.00 to cover our costs of preparing the Room for the replacement Tenant.<\/p>\n Example:<\/strong><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”When will I be released from the contract?” admin_label=”When will I be released from the contract? You will only be released from your contract if one of the below options are met (and you\u2019re eligible for that option):<\/p>\n <\/p>\n If a suitable replacement tenant is found for your room (and the replacement subsection of clause 9 of your contract is met) before your contract start date, we will release you from your contract once the new tenant has signed their contract (and surpassed the 3-days cooling-off period, if applicable).<\/p>\n However, if a suitable replacement tenant is found for your room (and the replacement subsection of clause 9 of your contract is met) after your contract start date, we will release you from your contract from the date that the new tenant\u2019s contract starts. This means that you\u2019d be liable for the room\u2019s rent up to the date that the new tenant\u2019s contract starts.<\/p>\n To confirm, once a suitable replacement tenant has been found to take over your contract, there are a number of actions to be completed before we can release you from your contract. This is the replacement subsection of clause 9 stated in your contract, but we\u2019ve also included them below:<\/p>\n Failure of a new tenant signing a tenancy agreement for the room and fulfilling all criteria will mean you are liable for all rent on the room until the end date set out in the principals of your contract.<\/p>\n If your tenancy has started and you have occupied the Room, you will be charged \u00a350.00 to cover our costs of preparing the Room for the replacement Tenant.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Special Circumstances (outside the scope of the above points):” admin_label=”Special Circumstances (outside the scope of the above 3 points” _builder_version=”4.22.1″ global_colors_info=”{}”]<\/p>\n 1st Year Guarantee:<\/strong><\/p>\n If you’re going into your 1st year at university (applicable to Foundation or 1st year Undergraduate students only, full details below*<\/strong><\/span>), and you unfortunately do not achieve the required grades for your course, you will be released from your contract providing we receive a cancellation request and results evidence within 48 hours of your results being published (both submitted on your dwell portal).<\/p>\n Your results supporting evidence can be supplied from UCAS or your college\/university showing your full name and the results outcome. Please submit your Cancellation Request<\/strong> on your online dwell portal account<\/a><\/strong><\/span> under the “Your Requests<\/strong>” tab, where you can also attach a copy of your supporting evidence. If we were able to release you from the contract due to this criteria being met, any deposit or rent payments already made will be refunded in full<\/p>\n
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