COVID Promise & Policy

 

Please note: If you believe any of the below scenarios are applicable to you, you would need to email us all of the relevant details/evidence as outlined below, by no later than midnight 31/08/2021 (if a different date/time period is stated for an individual scenario or booking period, please follow that specified date/time period).

If you are staying with us from January 2021, you would need to email us all of the relevant details/evidence outlined below within 5 days before your contract start date.

Delay in University Commencement / Only Offering Online Courses

Should there be a delay to the start date of universities, or for the period where the universities are closed and offering online courses, we can offer a delay of the contract start date to the new official start date of universities will be allowed – providing you supply official confirmation of this via email to: studentcare@dwellstudent.co.uk (the evidence will need to show your full name and that your 21/22 course is delayed due to Covid-19, or that the first term of your 21/22 course is being taught online due to Covid-19).

We’d review this and confirm via email to you what the new contract start date is. Rent will only be applicable from the new start date, any rent made for the period prior to the new start date will be credited to any future rent payments or partially refunded if you have paid in full (the full payment discount does not apply for those who have changed the contract start date)

Deferring Your University Offer?

If you decide to defer your 1st-year university place until the 22/23 academic year, we would like to offer you the chance to do the same with your accommodation.

Please provide us with official confirmation that you have deferred your university place to the 22/23 academic year to studentcare@dwellstudent.co.uk. The evidence will need to show your full name and that the university has accepted your deferment to 22/23.

We will then review your case and if we were able to defer your contract due to this criteria being met, we’d email you official confirmation of your accommodation contract deferment until the 22/23 academic year.

Any deposit or rent payments already made would be retained on your account with us ready to be offset against your new 22/23 accommodation.

Please note that your Room Offer will then be sent out again around November 2021; it will be for the same room type and price as the one stated in the 21/22 contract you signed

Cancellation of Your College/University Course due to Covid-19

If your 21/22 college or university course is unfortunately cancelled altogether due to Covid-19, you will be released from your contract providing we receive a cancellation request email and course cancellation evidence within 48 hours of your college/university informing you.

The evidence will need to show your full name and the 21/22 course cancellation due to Covid-19.

Please send your email including the cancellation request and evidence to: studentcare@dwellstudent.co.uk.

We’d then send you a cancellation request form to complete. If we were able to release you from the contract due to this criteria being met, any deposit or rent payments already made will be refunded in full

Travel Ban

In the event there is a government-imposed ban restricting arrivals into UK or departure from the country you are residing in, deferment to when the travel ban is lifted will be allowed; provided that you send us an email informing us of this to: studentcare@dwellstudent.co.uk and stating either;
1) That the UK is not allowing arrivals into the country, or
2) The country you are currently residing in is not allowing travel to another country (please also state the country you are residing in).

Once we receive this email, we’d take a look over the information to see if we were able to defer the contract start date. If you did meet the criteria, we’d let you know your new contract start date, and rent will only be applicable from the new start date (any rent already made will be offset against your rent of when the new contract start date is).

Please note that as travel can be restricted or lifted at any time, we can only review Travel Ban cases within 3 weeks before your contract start date (to give you and us a clearer picture of what the travel ban situation is close to the contract starting, but also giving you time to send an email if there’s still a travel restriction).